FAQ

Ok, let's talk sofas. Will the Miracle Sofa cover work on my odd-shaped sofa?

The answer is probably yes - because the Miracle Sofa cover works with almost any type and shape of sofa. Actually that's how it got it's name - the universal fitment is a real miracle.

That includes Loveseats, Sectionals, L-Shaped Sofas, Single Sofa Chairs, and any other sofa types that have a rectangular shape. Curved sofas are trickier, so we really recommend speaking to our team so we can help.

Our customer support team are absolute experts at measuring and sizes. Challenge us to find your perfect fit, to protect and transform your home.

So regardless of your sofa shape, if you are not sure which size to go for, contact us before your order. Simply send us an email to support@miraclesofa.com with a picture pf your sofa plus any measurements you are able to get. 

And to help you out here's a whole article on how to get the most from your Sofa Cover fitment. 

 

What magical material is the Miracle Sofa made of?

The Miracle Sofa is made from a mixture of Polyester and Spandex to keep it stretchy, but at the same time strong and durable. We have standard and spill-proof versions, but all our covers are nice and soft to the touch.

 

Is the Miracle Sofa machine washable?

Yes! The sofa cover is easily washable. Simply remove it from the sofa, chuck it in the washing machine and voila! And because they're pretty tough you can do this many times too.

 

So the Miracle Sofa is tough - will it protect my Sofa from my kids and pets?

Kids armed with pens, badly trained puppies and crazy late-night parties - our Miracle Sofa Cover has been tested in extreme conditions.

We are always impressed by how durable it is so we are sure it will protect your sofa from normal wear and tear. It's helps protect against fur and dirt from pets like cats & dogs. It is also spill and stain resistant to ensure that your Sofa is 100% safe, but we always encourage customers to wipe up stains and spills as soon as they happen. If left too long some liquid will get through - but our sofa covers will certainly buy you enough time to soak it up.

 

Does 'spill-proof' mean waterproof?

Miracle Sofa covers that are spill proof (like The Guardian) means that they are water-resistant so to ensure that your Sofa is 100% safe, we always encourage customers to wipe up stains and spills as soon as they happen. If left too long some liquid will get through - but our sofa covers will certainly buy you enough time to soak it up.  

 

What if the item I ordered arrives broken or damaged?

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you. support@miraclesofa.com

 

Great! Now tell me about your famous 30-day Guarantee.

Our return policy lasts 30 days, beginning when our package is delivered to your address. This is the longest policy in the industry.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases. Our focus is on getting you the product you really need. Read more about it here.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - just contact our support team at support@miraclesofa.com and we will respond within 24 hours to assist with the process. 

 

Do you have any reviews from customers I can read?

Yes indeedy. Simply scroll to the bottom of any of our main products and you'll find dozens of reviews. We love to hear all feedback, good and bad, so get in touch if you have any thing you'd like to tell us - or just to let us know how much your enjoyed your cover!

 

What types of Payment do you accept?

We accept all Payments by Visa, Mastercard, and American Express.

Can I cancel my order after I've made a purchase on the website?

Yes you can. We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

 

Ok, let's talk about shipping. Do you deliver to my Country?

Absolutely yes, we pride ourselves on shipping world wide and have delivered to happy customers in Iceland, Hawaii, all over Africa, the Caribbean, South America... Almost anywhere you can think of.

Great! What are your shipping options?

Currently we can offer one standard and one insured shipping option. Please see our shipping page for more detailed information on shipping times by zone.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines (for the same delivery times as stated in our shipping section).

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition, regardless of how far they travel to you. 

 

How long does it take for orders to ship?

All orders are expertly packaged, prepared, and shipped within one business day of ordering. We promise delivery within 1-5 weeks of you placing the order

We offer worldwide shipping and the typical delivery time frame is between 7-20 business days. Depending on your location, you may receive items much earlier. All orders are shipped with the tracking number so you can track it every step of the way!

Average / estimated delivery times in business days:

US 7-18 Days
UK 5-12 Days
Canada 7-18 Days
Europe 7-18 Days
Australia 7-15 Days
Rest Of The World 12-20 Days

 

Wow! One final question - Where are you located?

Our main warehouses are based in the USA, with America distribution partners here. We also have some more distribution centers in Asia and Europe to help speed up delivery in these areas. Our company headquarters are based in Singapore, and we have team members all over the world. We're a truly global network of Sofa Cover geeks!